How Can We Help?
Find advice and answers from our support team fast or get in touch
Batch Documentation
Ask about available product and batch reports.
UK & Isle of Man
Orders processed within 1–4 working days.
Order Support
Help with orders and product information.
Research Use Only
Supplied for laboratory research only.
Frequently asked questions
Answers about ordering, delivery, product information and support.
Payments & Currency
Which currencies do you support?
Prices and checkout totals are currently shown in pounds sterling (GBP). Check the final order total and the payment currency before paying.
What payment methods do you accept?
The available payment option and its instructions are shown at checkout. Follow those instructions carefully and include your order number when contacting us about a payment. If you have already paid, contact us before making a second payment.
Compliance & Legal
Are your products legal?
Products are supplied for laboratory research under our Legal Disclaimer & Research Use Policy. Please review that policy and check the requirements that apply to your organisation and location before ordering.
Do you provide medical advice?
We can help with orders and product information. We do not provide medical advice, treatment recommendations or instructions for human use.
How should products be stored?
Follow the storage and handling instructions supplied with your specific product and batch. Requirements differ by product and form. Contact us before ordering if you need information that is not shown on the product page.
Product Information
Are your products for human consumption?
No. Products are supplied for laboratory and research use only, not for human or animal consumption.
What is the purity of your products?
Testing and documentation are specific to the product and batch. Check the product listing and its image gallery for available reports, or contact us with the product name and batch number to request the relevant information.
Orders & Shipping
How long does order processing take?
Orders are usually processed within 1–4 working days after payment is confirmed and dispatched Monday–Friday. Processing time is separate from the carrier’s delivery time; delivery dates are estimates.
Where do you deliver?
The checkout currently supports delivery to the United Kingdom and the Isle of Man. Shipping charges are shown at checkout. Delivery to other destinations is not currently available through this website.
How can I track my order?
For help locating tracking information, contact us with your order number. We can check the dispatch status and the tracking details available for your order.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check the order’s status before confirming whether an amendment or cancellation is possible.
Returns & Refunds
Do you offer refunds?
Please read our Refund Policy for the current process. If an item arrives damaged or incorrect, contact us promptly with your order number and photographs so we can investigate.
Affiliate Program
How does the affiliate program work?
For wholesale, distributor or partnership enquiries, use our contact form and tell us about your organisation and proposal. Our team can confirm which options are available.